Shipping & Policies
How long does it take to get my order?
Production typically takes 2-5 business days. Domestic shipping takes, on average, 2-3 business days.
We will notify you immediately if there are any problems or if the estimated delivery time exceeds this window.
Regular shipping is 2-5 day via standard ground (UPS or USPS regular package service).
Expedited shipping in 2-3 days via USPS Priority Service.
Need it faster? Give us a call and we'll try our best to help!
What payment methods are accepted?
We currently accept Visa, MasterCard, Discover, American Express, and Google Checkout, as payment.
We do not accept personal checks, cash, or money orders... or any other payments by regular, posted mail.
Is my information secure when I place an order on TheCrystalCoutureStore.com?
Safe Shopping Guarantee
Your credit card transactions are 100% secure. Period. Google Checkout is one of the leading payment services on the internet, and leads their industry in security. Your data will arrive privately and unaltered to their server and no one will gain access to your personal information. We maintain similar privacy with your shipping information here, and we will NEVER sell, rent, share, or in ANY way give out private information!
What about exchanges and returns?
We gladly accept exchanges and returns. Only unworn, unwashed merchandise is eligible to return unless defective. Once your item arrives, we will credit you the cost of the merchandise returned. ALL RETURNS MUST BE PRE-AUTHORIZED. Email us at CustomerService@theCrystalCoutureStore.com.
Do you ship internationally?
We gladly ship all over the world. All international orders ship USPS First Class Mail International (5-10 business days). An additional Handling charge will be applied to your order to accommodate postage and supplies. Due to customs inspections, some packages may take longer to arrive.